Comprehensive Terms for Flower Delivery in Spitalfields & Nearby Areas

Flower Delivery Spitalfields: Terms & Conditions of Service

Introduction

Welcome to Flower Delivery Spitalfields. The following Terms & Conditions have been carefully established to govern your use of our flower delivery services available across Spitalfields and the surrounding areas. By placing an order via our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. Please review them in full prior to making a purchase. These Terms apply exclusively to individual retail customers purchasing flowers for personal or gifting purposes and do not extend to wholesale or business accounts unless specifically agreed in writing.

Order Process

As a dedicated online flower delivery service for Spitalfields, we strive to make the order process simple and efficient. Placing an order on our website involves the following steps:

Product Selection: Browse our selection of fresh flowers, bouquets, and arrangements, each detailed with descriptions and images. Availability may vary according to season or supply.
Customisation: Where available, you may customise your selection with specific flower choices, add-ons, or personal messages. These options are subject to stock levels and may differ depending on the product chosen.
Recipient Details: In order to ensure successful delivery, please input accurate recipient information including full name, address within Spitalfields or the nearby areas, and an up-to-date contact number. We cannot be held responsible for failed deliveries due to incorrect or incomplete address details provided by the customer.
Delivery Date Selection: At checkout, you will be able to select a preferred delivery date subject to slot and product availability. Same-day and next-day delivery may be offered on eligible items; however, availability is not guaranteed during peak periods or due to unforeseen circumstances such as inclement weather or high demand.
Confirmation: Once your order is placed, you will receive an on-screen confirmation and an order summary via email. This acknowledgment is not an acceptance of the order but serves as a record of your instructions.
Order Acceptance: Acceptance of your order, and thus formation of a binding contract, occurs only once you have received an official order dispatch or delivery confirmation from us. We reserve the right to decline or cancel any order prior to confirmation without notice, for reasons including but not limited to payment authorisation failure, suspect fraudulent activity, or stock unavailability.

Payments and Pricing

Payment for all products must be made in full at the time of ordering through the secure payment methods specified at checkout. Accepted payment options may include major credit and debit cards. All prices are displayed in Pound Sterling (£) and include VAT at the applicable rate, unless otherwise stated. Delivery charges, if applicable, will be clearly shown before completion of your order.

In the rare event that a pricing error is discovered after your order is placed, we will contact you to provide the option to reconfirm the order at the correct price or to cancel the order for a full refund. If we are unable to contact you, or if you do not respond, we will treat the order as cancelled and issue a refund for any amounts paid.

Cancellations and Amendments

You have the right to cancel or amend your flower delivery order, provided that your request is received before the order has been prepared or dispatched. Please be aware that due to the perishable nature of flowers, cancellations or amendments received after preparation may not be possible. For peak dates including Valentine’s Day, Mother’s Day, and Christmas, cancellation or amendment policies may differ due to heightened demand and logistics.

If you wish to cancel or amend your order, please do so as soon as possible by referring to your order confirmation number and delivery details. Refunds on cancelled orders will be processed to your original payment method within 7 working days, less any applicable charges for orders already in preparation or for bespoke items arranged especially for your order.

Once an order has been dispatched or delivered, no cancellation or refund will be issued unless the product is faulty or not as described, in which case your statutory rights remain unaffected.

Delivery Policy

Our flower delivery service covers Spitalfields and the surrounding areas as specified on our website. Delivery charges and estimated timeframes will be made clear during the order process. We endeavour to deliver your flowers on the requested date; however, delivery times are not guaranteed and may be affected by unforeseen circumstances beyond our control, such as traffic disruption, adverse weather, or supply chain issues.

If the recipient is not available at the time of delivery, our couriers will attempt to leave the item in a safe place or with a neighbour, where possible, and will leave a note to inform the recipient. Where safe delivery cannot be achieved, the driver may attempt redelivery or arrange for collection, as outlined in your order acknowledgement. It is the sender's responsibility to ensure the recipient is available or aware of the imminent flower delivery.

Substitution Policy

Whilst we endeavour to supply the specific flowers and arrangements as displayed, seasonal or supply factors may necessitate substitutions with flowers of equal or greater value and similar style. We will always retain the distinctive character of the chosen arrangement and match the overall appearance as closely as possible. In the unlikely event we are unable to provide a suitable substitution, we will contact you to discuss your preferences or offer a refund.

Quality Guarantee

We are committed to providing fresh, high-quality flowers with every order. Should you receive flowers that appear to have been damaged in transit, or are dissatisfied with the quality received, please notify us within 24 hours of delivery, providing photographs of the arrangement and a description of the issue. Our team will assess the problem and may offer a replacement, refund, or other remedy in line with consumer rights for perishable goods.

Customer Responsibilities

It is your responsibility to ensure all order and recipient information is accurate and complete. Our liability for non-delivery resulting from incomplete or erroneous address details is strictly limited. Please also follow any provided care instructions to ensure the longevity of your delivered flowers. Claims for non-delivery or for defects due to negligent handling by the consignee or recipient will not be entertained.

Limitation of Liability

To the fullest extent permitted by law, Flower Delivery Spitalfields accepts no liability for loss or damage suffered by you or any third party resulting from:

The use or inability to use our services;
Failed deliveries arising due to incorrect recipient details supplied at the point of order;
Delays or interruptions outside our reasonable control, including but not limited to strikes, road closures, or severe weather;
Minor deviations due to necessary substitutions, provided they are of equal or greater value and maintain the character of the chosen arrangement;
Allergic reactions to pollen, foliage, or associated flower products.

Our total liability, in all circumstances, will not exceed the purchase price of the product supplied. Nothing in these Terms & Conditions confers any right or remedy under the Contracts (Rights of Third Parties) Act 1999, or restricts or excludes liability for death or personal injury resulting from our negligence, fraud, or any matter which may not be lawfully excluded or limited.

Data Protection & Privacy

By submitting personal information in the course of ordering, you consent to the use of your data in accordance with our Privacy Policy. Your contact information will be used solely for the purposes of processing your order, effecting delivery, resolving issues relating to your purchase, and, where you have provided consent, sending marketing communications about Flower Delivery Spitalfields services.

Intellectual Property

All website content, including product images, descriptions, and brand names, remains the intellectual property of Flower Delivery Spitalfields or its content providers. Unauthorised reproduction, copying, modification, or distribution of website material is expressly prohibited without prior consent.

Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website. Please ensure you review these Terms & Conditions prior to each use or order, as you will be bound by the latest version available online at the time of your transaction.

Governing Law & Jurisdiction

These Terms & Conditions and any transactions arising under them are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising forthwith shall be subject to the exclusive jurisdiction of the courts of England and Wales. This does not affect your statutory rights as a consumer within the United Kingdom.

Geographical Application

These Terms & Conditions apply to all customers placing orders for flower delivery within Spitalfields and the surrounding areas as defined on our website. If your required delivery address falls outside our stated coverage, we may not be able to process or fulfil your order. Please verify service availability for your location before placing an order.

Contact and Customer Service

If you have any queries, complaints, or wish to discuss your order, please refer to the customer service options available on our website. Our dedicated team is available to assist with all aspects of the flower delivery process in Spitalfields and the surrounding areas, striving to ensure your complete satisfaction.

Thank you for choosing Flower Delivery Spitalfields. We look forward to helping you deliver beautiful floral gifts throughout Spitalfields and its neighbouring communities.