Flower Delivery Spitalfields Returns, Refunds & Complaints Policy
Fresh Flower Guarantee in Spitalfields
As a trusted local Spitalfields florist, Flower Delivery Spitalfields is passionate about delivering only the freshest flowers to households and businesses in the area. Our Fresh Flower Guarantee ensures that every bouquet arriving at your doorstep is as vibrant and long-lasting as nature intended. We take immense pride in our role as your neighbourhood florist and stand behind the quality and freshness of every floral arrangement we deliver within Spitalfields and nearby locations.
Damaged-on-Arrival Policy
Although great care is taken in preparing and transporting your flowers, occasional damage may occur during delivery. If your order is damaged upon arrival, please inspect the flowers as soon as they are delivered. To help us resolve your issue quickly, we ask that you contact us within 24 hours of receiving your delivery. Kindly provide photos of the damaged flowers and a brief description of the problem. This helps us to understand what went wrong and put things right without delay.
Freshness Window
Flower Delivery Spitalfields guarantees the freshness of your delivered flowers for a minimum of 5 days from the date of delivery. Proper care (such as trimming stems and refreshing water) can extend their vase life even further. Should you notice that your flowers are wilting, fading, or deteriorating within this 5-day freshness period, please reach out. Our team will assess your case and offer appropriate solutions so that you always receive blooms that meet our high standards.
Refunds and Replacements
Our aim is to provide complete satisfaction with every order. If your flowers arrive damaged or fail to meet our freshness window, you are eligible for the following options:
- Free Replacement: We will send a replacement bouquet of equal value, delivered at the earliest opportunity.
- Full Refund: Should a replacement not be suitable, you may request a refund for the full purchase price of the affected flowers (excluding delivery fees, where applicable).
To process replacements or refunds, claims must be made within 5 days of delivery, supported by proof of purchase and relevant photos when possible. We handle all eligible claims with care, ensuring prompt resolution and minimal inconvenience.
How to Make a Complaint
Your experience matters to us. If you are dissatisfied in any way with your flowers or service from Flower Delivery Spitalfields, our complaints process is simple and respectful. Please send us details about your issue, including your order reference and specifics of your concern. Once received, our team will acknowledge your complaint within 24 hours. We aim to fully resolve all complaints within 3 working days, keeping you informed throughout the process.
For complex matters or if further investigation is required, we will explain next steps and offer regular updates until the matter is resolved.
Serving the Spitalfields Community
As your dedicated local Spitalfields florist, we are proud to serve both households and businesses throughout the neighbourhood. Our commitment to customer happiness has made us a trusted choice for fresh flowers and reliable delivery in Spitalfields. Thank you for choosing us – your satisfaction inspires us to deliver blooming excellence every day.
